Thought for the day...If you can't convince them, confuse them!

DISARMING THE ENEMY

So there's a crisis, a disagreement, a fight? How do you cope with other people's Satir categories?

Sure, levellers are great - they'll keep their heads, stay in touch with their hearts, talk things through to win-win conclusion. But how do you handle the other, less user-friendly personality sub-patterns?

The thing is to realise the signs that a person is feeling bad. They may be stressed. They may feel under siege. They may want help.

So it just won't work if you add more negative emotion to the pot. Criticism, sarcasm, mockery or shouting will simply give the other person more to feel bad about - and they'll just up the ante-placating, blaming, distracting or cutting off at the neck.

Instead, you need to lower the threat level and allow things to chill.

If you can't convince them, confuse them. (American President Harry S. Truman recommending a distractor approach).

From: What makes people tick?
By: Susan Quilliam